YOUR BURNING QUESTIONS

If the below isn't helpful, feel free to email us at Hi@weareHIGHR.com, or DM us at @highrcollective.

  • PRODUCT

  • Yes, HIGHR is 100% vegan.

  • Yes, all of our products are cruelty-free and PETA certified. We do not test our products or ingredients on animals and we do not retail in any country that requires animal testing.

  • We always use the purest form of every ingredient in our formulas. HIGHR Lipstick is between 66%-74% organic, depending on the shade.

  • Our products are made in Los Angeles.

  • Our shades were developed as universal colour, however if you’re unsure - send the HIGHR Team a selfie at Hi@weareHIGHR.com or tag us @highrcollective and we’ll help you out.

  • Follow HIGHR on Instagram @HIGHRCollective where we have a tendency to overshare about what we're working on in the lab.

  • COMPANY

  • That's us! Lion Wolf Hart Limited is the legal name we registered our business with.

  • No, we are independent ✌️

  • SUSTAINABILITY

  • HIGHR ecommerce fulfilment and boxing is 100% compostable. All HIGHR boxes are made of 100% recycled Italian fibers and are biodegradable. They are printed with vegetable ink.

  • No. Our lipstick does not contain Polyethylene, Polybutene, or any form of PEG.

  • We track all daily shipments and record them with our Carbon Offset provider to maintain carbon neutrality.

  • DELIVERY & SHIPPING

  • You can pay for your order during checkout via debit/credit card or Apple Pay. If for any reason you have problems with payment, please contact the HIGHR Team at Hi@weareHIGHR.com

  • HIGHR currently ships to the United States of America and the United Kingdom. We are working on bringing our lipstick everywhere around the world. Tag us @highrcollective to let us know where you live!

  • We currently ship to the 50 states. Orders must be placed by 12pm EST to start processing on the same day. Orders are processed for delivery on working days only, between Monday - Friday and are shipped via USPS.

  • Standard delivery - Orders are usually delivered within 3-5 working days and shipping is always free. Orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays) and are shipped via Royal Mail.

  • You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an email shipping confirmation to the email address provided at purchase. The majority of our orders are shipped within 1-2 business days after the order has been placed

  • RETURNS

  • We’re sorry you’re not happy with your HIGHR purchase. Contact the Hi Team 👋 within 14 days of your purchase at Hi@weareHIGHR.com with your order number and we will take care of the rest.

  • CANCELLATION

  • HIGHR cannot alter an order once it has been placed. This includes adding or removing any items in the order. If you need to update your address or cancel an order, email the HIGHR Team at Hi@weareHIGHR.com. Our team will do their best to stop the order, however, this is not guaranteed.